Refund Policy

At Kiwi Arrival, we provide settlement and support services for international students and families arriving in New Zealand.

Booking and Cancellation

All services require advance booking and confirmation.

• Cancellations made more than 48 hours before the scheduled service time are eligible for a full refund.

• Cancellations made within 48 hours of the scheduled service may incur administrative fees.

• Services that have already been completed are non-refundable.

Changes to Bookings

If you need to change your booking, please contact us as soon as possible. We will do our best to accommodate your request based on availability.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days.

Contact

For any questions regarding cancellations or refunds, please contact:

Kiwi Arrival

Email: info@kiwiarrival.com

Website: https://kiwiarrival.com